Additional Fee and Policies

Additional information on Aggressive Pets, Matted or Pelted Coats, No show Policies and Cancellations

Aggressive Pets      Additional $15 and up 

If you have a pet that shows aggression, bites at the scissors or clippers, struggles the entire time or has extreme anxiety, our groomer will discuss options with you and there will be additional charges to continue grooming your pet.

No Show / Cancellations

We appreciate all of our loyal customers and want to continue to provide the best possible care for your pet. Reserving an appointment holds that space for your dog, when someone doesn't show, we not only lose money from that dog but from the dog we could have put in that spot.  We also lose time thinking we are waiting for an appointment to show up. 

Reminders are sent out 2 days before your appointment. Please remember the appointment and keep us updated on your current contact information. We ask for at least 48hrs notice for an appointment change.

No-Shows--It is considered a "no-show" when the client is not available at the scheduled appointment time and does not contact the groomer to cancel or reschedule. We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show". Please make every effort to call to cancel or reschedule, when possible, to avoid such situations.

Matted or Pelted Coats Additional $20 and up

We understand sometimes life gets in the way and your pet can become matted or pelted with undercoat. We will not de-mat these coats. It is extremely painful and uncomfortable for your pet and can cause skin issues. We will, however, offer to shave these pets down and give them a fresh start so that they can get on a regular schedule with us.